Khách sạn Đệ Nhất

This is not a 4 star hotel. The room was dirty, smelled of cigarette smoke, and there were small cockroaches. Proximiry to airport was good, but I would not reccomend staying here.

Lúc xem online mình cũng hơi lo vì là kiểu ks cũ. Nhưng ở rồi thì mình thấy khá tốt. Không gian xung quanh rộng rãi. Nhân viên thân thiện và hỗ trợ 💓

Lúc xem online mình cũng hơi lo vì là kiểu ks cũ. Nhưng ở rồi thì mình thấy khá tốt. Không gian xung quanh rộng rãi. Nhân viên thân thiện và hỗ trợ 💓

This is the worst experience that i ever have since im traveling around the world. Firstly im so upset with the staff at the counter was attending me, is so rude. At the app Im booking and pay for 2 suits room, unfortunately when i check in what i get is one twin room and one suite, the front desk mentioned to us no more suits room, is really unreasonable, i did booking tru the app but in the end dont have. Im wondering is this a 4 star hotel or foreigner scam hotel? Now i paying premium but in the end im getting normal room, is really unreasonable! I hope the hotel management will give me response on this matter and do something on it a.s.a.p because is really unfair for me and will spoil the hotel reputation.

Classic style hotel, rooms are a bit old but clean. Buffet breakfast is very delicious, but the menus rarely changes every day. However, they have another restaurant named Hoa Vien which has lots of typical VN food. The staff are friendly, enthusiastic, caring, helpful and took care of me when I was sick. I am really impressed with the staff attitudes and will return to this hotel soon.

As soon as i arrived i was warmly greeted by the friendly, professional and efficient front desk. I was then directed to my room which was superb! The breakfast team did an excellent job with the cooking and the service, and the …

Máy sấy tóc âm tường cở 4p là tự động tắt :))) ... muốn sấy nữa thì đứng đợi máy nguội. Sữa tắm, dầu gội, rửa tay chung 1 mùi và y như nước rửa chén sunlight luôn nhé :))) .. trong veo màu xanh lá nhạt :))) .. lỡ ngu bôi lên tóc xả ra nó cưng như xịt keo. Lạy

I was extremely disappointed with the guest service during my stay at this First Hotel in Ho Chi Minh City. From the beginning, the staff seemed unprepared and unaware of basic rules, especially when it came to recognizing valid travel documents. This caused unnecessary delays and confusion at check-in, which should have been a straightforward process. To make matters worse, the supervisor on duty appeared untrained in handling customer concerns. Instead of resolving the situation professionally, they added to the frustration with a lack of knowledge and poor communication. This experience was far from the standard I expect, especially at a hotel that caters to international guests. Unfortunately, due to the poor service and lack of proper staff training, I can only give this hotel a 1-star rating. I hope they take this feedback seriously and improve their customer service and staff training in the future. To clarify, I am a permanent resident of the United States and I traveled with my valid U.S. Permanent Resident Card. Additionally, the Embassy of Vietnam issued me an exempt visa, which legally allows me to enter the country. Despite this, it seemed the hotel staff were either unaware of or did not recognize these documents. The lack of understanding created unnecessary trouble and led to a very disappointing experience. Due to the confusion, lack of proper training among the staff, and the supervisor’s inability to resolve the issue—in fact, adding to the confusion—I felt compelled to leave a one-star review. Two days later, I received a response from the hotel owner, attempting to explain that my travel documents needed approval from a local authority. This only highlighted that none of the staff truly understood the valid travel documents issued by the Vietnamese government and foreign embassies. I hope this feedback is taken seriously, and that proper training is provided to ensure future guests do not have to experience the same misunderstanding… I strongly urge First hotels in Vietnam to: • Educate their staff about different international residency cards and the rights of travelers, ensuring everyone is treated with dignity and respect. • Clarify their policies to avoid any confusion or unnecessary questioning based on the type of identification a guest carries. • Recognize that overseas Vietnamese are part of the global Vietnamese community, no matter where they reside. It’s important that all guests—regardless of whether they hold a passport, green card, or other residency documents—are welcomed equally and treated with the same level of respect. This is why I took the step of leaving feedback to the Vietnamese embassy and engaging with local authorities to ensure that Vietnam’s hospitality industry aligns with immigration law and respects the rights of all travelers. I hope this will serve as a reminder that travel is about connection, respect, and inclusivity. Let’s work together to ensure that Vietnam welcomes all its people, no matter where they come from or what residency card they hold.